Shipping policy

Last Updated
September 16, 2026

Thank you for shopping with Smrziso.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.smrziso.com/. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally reviewed and processed after payment confirmation. Our standard order processing time is 1–3 business days.

Business days are generally Monday through Friday, excluding applicable U.S. public holidays.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order where reasonably possible.

2. Shipping Destinations

We currently ship orders within the United States and to other destinations where shipping is available through our checkout.

Shipping availability may depend on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time and shipping transit time.

United States Standard Shipping
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days

Delivery estimates begin after order processing has been completed and the order has been shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, high shipping volume, address verification issues, destination, or other circumstances outside our reasonable control.

For destinations outside the United States where shipping is available, applicable delivery timing and shipping options will be displayed during checkout.

4. Shipping Costs

We offer free standard shipping for orders shipped within the United States.

For destinations outside the United States where shipping is available, applicable shipping charges, if any, will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, we may send a shipping confirmation email containing tracking information where available.

Tracking information may take some time to become available or update after the carrier receives the shipment. If tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

If you have questions about tracking information or your shipment, please contact us at hello@smrziso.com.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, or fulfillment partners depending on product availability and operational requirements.

Specific carrier or fulfillment arrangements may vary by order and destination.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your name, street address, apartment, suite, or unit number where applicable, city, state or region, ZIP or postal code, and other information required for delivery.

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing an order, please contact us at hello@smrziso.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@smrziso.com with your order number and available tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff where applicable.

• Contact the shipping carrier for additional delivery details where applicable.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever reasonably possible.

If reshipment is requested due to incorrect shipping information or a failed delivery not caused by Smrziso, applicable additional shipping charges may apply where communicated before the reshipment is arranged.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us at hello@smrziso.com within the 30-day return period so that we can review the issue.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging where applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us at hello@smrziso.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us using the information below.

Brand Name
Smrziso

Website
https://www.smrziso.com/

Email
hello@smrziso.com

Phone
+1 940-204-3152

Business Address
900 Holly Anne Ln
Aubrey, TX 76227
United States

Support Hours
Monday–Friday, 9:00 AM–6:00 PM, local time
Saturday–Sunday: Closed