Refund policy

Last Updated
September 16, 2026

At Smrziso, we want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.

This policy explains our return eligibility, return process, return shipping responsibilities, refund procedures, and other information applicable to purchases made through www.smrziso.com.

1. 30-Day Return Policy

You may request a return within 30 calendar days after the date your order is delivered.

Smrziso accepts returns within this 30-day period, including returns due to a change of mind, no longer wanting the item, or another customer preference. Returns may also be requested if an item has been used or if the original packaging or applicable accessories or components are no longer available.

You must provide your order number or other reasonable proof of purchase when requesting a return.

2. How to Start a Return

To request a return, contact us at hello@smrziso.com within the 30-day return period.

Please provide your order number, the email address used for the order, and the reason for the return.

After reviewing your request, we will provide return authorization and the applicable return instructions, including where and how the item should be sent.

Please do not send a return before receiving our authorization and return instructions.

3. Return Method

Returns must be sent by mail using the return instructions provided by Smrziso.

We recommend using a trackable shipping service and keeping your shipping receipt or other proof of shipment until your return has been processed.

4. Return Shipping Costs

For returns due to a change of mind, no longer wanting the item, or another customer preference, the customer is responsible for the return shipping cost.

If the return is due to an item being defective, damaged upon arrival, incorrect, or another issue for which Smrziso is responsible, we will provide the applicable return shipping arrangement, which may include a prepaid return shipping label where appropriate.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or incorrect, contact us at hello@smrziso.com within the 30-day return period so that we can review the issue.

Please include your order number, clear photographs of the item, photographs of the packaging where applicable, and a brief description of the issue.

After reviewing the circumstances, we may provide a replacement, refund, or another appropriate resolution, depending on the situation.

6. Return Condition

Smrziso accepts returns within the 30-day return period regardless of whether the item has been used or whether the original packaging or applicable accessories or components are available.

Please provide the item and any available components or packaging when returning an order, but the absence of original packaging or available accessories or components does not by itself prevent you from requesting a return within the applicable return period.

7. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return the item in accordance with this policy and place a new order separately.

If you receive a damaged, defective, or incorrect item, please contact us before placing a new order so we can review the issue and determine the appropriate resolution.

8. Refunds

Once your returned item has been received and reviewed, we will determine the applicable refund amount.

If your return is approved, the refund will be issued to the original payment method. Our return processing generally takes 1–3 business days after the returned item has been received and the applicable review has been completed.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. The time required for the funds to appear is controlled by the applicable payment provider and may vary.

9. Restocking Fee

Smrziso does not charge a restocking fee for approved returns.

10. Return Address and Authorization

Returns must be authorized before they are sent. Do not send a return to the business address or any other address unless that address and the applicable return instructions have been provided by Smrziso as part of the return authorization process.

11. Contact Us

Brand Name
Smrziso

Website
https://www.smrziso.com/

Email
hello@smrziso.com

Phone
+1 940-204-3152

Business Address
900 Holly Anne Ln
Aubrey, TX 76227
United States

Support Hours
Monday–Friday, 9:00 AM–6:00 PM, local time
Saturday–Sunday: Closed